1. Eligibility for Refunds

You may be eligible for a refund if your product meets the criteria outlined in this policy. Refunds are generally issued for the following reasons:

• The product is defective or damaged upon arrival.
• The product does not match the description or specifications provided on our site.
• You received an incorrect item.

2. Return Timeframe

• To request a refund, you must contact us within the day of receiving your order. Requests made outside of this period may not be eligible for a refund.

3. Return Process

• Initiating a Return: To initiate a return, please contact our customer service team at wakuwakujewelrycs@gmail.comwith your order number and reason for the return. We will provide you with instructions on how to return the item.
• Return Shipping: You are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us.
• Condition of Returned Items: Returned items must be in their original condition, including all packaging, tags, and accessories. Products that are damaged or altered may not be eligible for a refund.

4. Refund Process

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 2 business days. You will receive a confirmation email once your refund has been processed.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account.

5. Contact Us

If you have any questions about our Refunds Policy, please contact us at wakuwakujewelrycs@gmail.com. We encourage you to review our Terms and Conditions for more detailed information on your rights and responsibilities when using our services.